Comprehensive Guide to Emergency and Complaint Numbers in Shanghai

Here's a detailed guide to help you navigate through emergencies and address complaints effectively in Shanghai by calling those emergency numbers.

Liked this post? Share with others!

When living in or visiting Shanghai, it’s crucial to be aware of the emergency and complaint numbers for various situations. Here’s a detailed guide to help you navigate through emergencies and address complaints effectively in Shanghai.

Emergency Numbers

  • Police Department: 110
    • 110 is the primary number for all emergency situations.
    • English-Speaking Services: If the responder does not speak English, they will transfer you to someone who does.
    • Providing Details: Always provide your name, location, and a detailed description of the emergency. Mention landmarks or nearby buildings if the exact location is unknown.
  • Fire Department: 119
    • Specific for Fire-Related Emergencies, use this number for reporting fires or related hazards.
  • Ambulance: 120
    • Medical Emergencies: Call this number for medical assistance.
    • First-Aid Treatment: Unless you’re trained in first aid, it’s advised to wait for paramedics to arrive.

Calling Tips

  • Free Calls: 110, 119, and 120 are toll-free numbers.
  • Stay Available: Keep your phone on after calling for emergencies, as responders might need to contact you back.
  • Active Signaling: If you see a police car or ambulance approaching, actively wave to get their attention.

Safety and Surveillance

  • High Safety Levels: Shanghai is equipped with surveillance cameras at every street corner, enhancing safety and security.
  • Police Efficiency: The police are known for their helpfulness and efficiency, even in cases like finding lost pets or stolen items.

Complaint Numbers

  • Government Service Hotline: 12345
    • Citizens can register their complaints about local government or local services in all aspects.
    • When English speaking operators are busy, left a message with your name and phone number and they called back next day
    • Choose OTHER when filing a complaint and you wont need to enter passport.

Subscribe to our newsletter

Collect visitor’s submissions and store it directly in your Elementor account, or integrate your favorite marketing & CRM tools.

Do you want to boost your business today?

This is your chance to invite visitors to contact you. Tell them you’ll be happy to answer all their questions as soon as possible.

Learn how we helped 100 top brands gain success