When living in or visiting Shanghai, it’s crucial to be aware of the emergency and complaint numbers for various situations. Here’s a detailed guide to help you navigate through emergencies and address complaints effectively in Shanghai.
Emergency Numbers
- Police Department: 110
- 110 is the primary number for all emergency situations.
- English-Speaking Services: If the responder does not speak English, they will transfer you to someone who does.
- Providing Details: Always provide your name, location, and a detailed description of the emergency. Mention landmarks or nearby buildings if the exact location is unknown.
- Fire Department: 119
- Specific for Fire-Related Emergencies, use this number for reporting fires or related hazards.
- Ambulance: 120
- Medical Emergencies: Call this number for medical assistance.
- First-Aid Treatment: Unless you’re trained in first aid, it’s advised to wait for paramedics to arrive.
Calling Tips
- Free Calls: 110, 119, and 120 are toll-free numbers.
- Stay Available: Keep your phone on after calling for emergencies, as responders might need to contact you back.
- Active Signaling: If you see a police car or ambulance approaching, actively wave to get their attention.
Safety and Surveillance
- High Safety Levels: Shanghai is equipped with surveillance cameras at every street corner, enhancing safety and security.
- Police Efficiency: The police are known for their helpfulness and efficiency, even in cases like finding lost pets or stolen items.
Complaint Numbers
- Government Service Hotline: 12345
- Citizens can register their complaints about local government or local services in all aspects.
- When English speaking operators are busy, left a message with your name and phone number and they called back next day
- Choose OTHER when filing a complaint and you wont need to enter passport.