Comprehensive Guide to Emergency and Complaint Numbers in Shanghai

Here's a detailed guide to help you navigate through emergencies and address complaints effectively in Shanghai by calling those emergency numbers.

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When living in or visiting Shanghai, it’s crucial to be aware of the emergency and complaint numbers for various situations. Here’s a detailed guide to help you navigate through emergencies and address complaints effectively in Shanghai.

Emergency Numbers

  • Police Department: 110
    • 110 is the primary number for all emergency situations.
    • English-Speaking Services: If the responder does not speak English, they will transfer you to someone who does.
    • Providing Details: Always provide your name, location, and a detailed description of the emergency. Mention landmarks or nearby buildings if the exact location is unknown.
  • Fire Department: 119
    • Specific for Fire-Related Emergencies, use this number for reporting fires or related hazards.
  • Ambulance: 120
    • Medical Emergencies: Call this number for medical assistance.
    • First-Aid Treatment: Unless you’re trained in first aid, it’s advised to wait for paramedics to arrive.

Calling Tips

  • Free Calls: 110, 119, and 120 are toll-free numbers.
  • Stay Available: Keep your phone on after calling for emergencies, as responders might need to contact you back.
  • Active Signaling: If you see a police car or ambulance approaching, actively wave to get their attention.

Safety and Surveillance

  • High Safety Levels: Shanghai is equipped with surveillance cameras at every street corner, enhancing safety and security.
  • Police Efficiency: The police are known for their helpfulness and efficiency, even in cases like finding lost pets or stolen items.

Complaint Numbers

  • Government Service Hotline: 12345
    • Citizens can register their complaints about local government or local services in all aspects.
    • When English speaking operators are busy, left a message with your name and phone number and they called back next day
    • Choose OTHER when filing a complaint and you wont need to enter passport.

Don't hesitate to reach out if you have any questions or need assistance.

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